Our Money-Back Policy
At Digitizing Lord, gaining customer loyalty is something we are most concerned about. We are focused on providing high-quality digitizing services that meet your specific requirements. That’s what we aim for and has been for more than a decade.
Still, if, you are not satisfied with our work, we offer a comprehensive money-back guarantee. We are here to deliver remarkable outcomes while keeping up with your trust and reliability. Whether it’s an issue with quality, accuracy, or turnaround time, we stand by our guarantee to make it right.
Let’s quickly explore some important aspects of our money-back guarantee and understand how we keep your money safe with us and ensure your complete satisfaction.
Eligibility for Money-Back Guarantee
Our money-back guarantee is designed to protect your investment and ensure complete satisfaction with our services. There are two major instances when you are eligible for a refund.
- In case you face issues related to the quality of digitizing. It may include, partial issues, or a complete change of design.
- If we are unable to deliver the digitized design within the discussed deadline.
In any case, this guarantee doesn’t cover changes to the initial design after work has been started or you cancel the order after significant progress has been made. Also, the guarantee doesn’t work if our team has any queries and you are not responding to the queries shared with you leading to delay in work. Our approach guarantees that you get the best quality of services and that any inconsistencies are addressed quickly.
Process for Requesting a Refund
We follow a transparent and smooth process to address your refund request. Carefully go through the below steps to claim a successful refund.
- If you think you are eligible for a refund, contact our customer support agent within 7 days after your delivery date.
- You will be asked for the order details, like the order number, a detailed description of the issues, and any supporting material (if required).
- Supporting material may include any photo or file, depending upon your claim.
- Our team will review your request and will respond to you regarding the eligibility within 7 working days.
- They will decide if you are eligible for a partial refund or a full refund and you will communicate accordingly.
- Once, you are satisfied with the decision made by our team, your refund will be processed within the next 7 working days.
We aim to resolve your concerns swiftly and to your satisfaction, whether it involves a full refund, a partial refund, or complimentary corrections to the digitized design. Your satisfaction is our priority, and we are here to assist you every step of the way.
Refund Methods
At Digitizing Lord, we make sure that our refund process is smooth and steady so that you may not face any inconvenience. When your refund request is approved, your refund will be processed using the original payment method.
You will be notified as we initiate the refund and it takes 7 business days typically. However, it sometimes can take up to 10 working days due to some technical glitches. You can always contact our customer support team regarding the status of your refund. Or if you have any queries regarding our money-back guarantee and the refund process, feel free to approach us!