Questions You May Have
Hope you had a good overview of our services. Still, do you have some unanswered questions? No worries, go through the FAQs below and you will your answer!
What’s your turnaround time?
Well, turnaround time depends completely on the complexity of the design that needs to be digitized. Usually, our standard turnaround time is 12-24 hours. But we can process and deliver the urgent orders within 2-4 hours.
Do you provide a specific size for the logo?
No! The size of the digitized logo completely depends on where you are planning to place it. All you need to do is let us know the exact location where you are embroidering your logo. Or, if you have any custom size for digitizing, we will digitize your logo accordingly.
What will be the format of the logo?
We can provide your logo in any format you require. Just share your machine name or file format, and we will deliver your design accordingly.
How will I get my file?
Your design file will be delivered via email. If you need it sent another way, let us know, and we can accommodate your request.
What payment methods do you use?
Usually, our payment is processed through Paypal and Stripe. In case of any technical error, we come up with an alternative. You can place your order and make the payment using PayPal, Credit Card, or Debit Card. If you face any issues, you can always contact our support agents.
What is 3D Embroidery or 3D Puff Embroidery and regular Embroidery?
3D embroidery or 3D puff embroidery gives a three-dimensional look to your design, making it stand out, especially on caps. Regular embroidery works on all types of apparel without the raised effect.
What software do you use for digitizing designs?
We use the latest version of Wilcom software for digitizing designs to ensure high-quality results.
Can I resize the design file in the embroidery machine?
Embroidery design files can be resized slightly, typically by about 20%, without losing quality.
Can you create custom sizes of designs?
Yes, we can create designs in custom sizes. Just let us know your required dimensions, and we will prepare your design accordingly. Get a free quote now!
Can I get a special discount on bulk orders?
Yes, we offer discounts on bulk orders. Send us your design files, and we will provide you with a special discount. Get a free quote now!
Will you charge for design editing?
No, we do not charge for minor design edits. However, if you want to add new elements to your design, there may be a small fee.
Is it possible for you to create a design from a screenshot?
Yes, we can create a design from a screenshot. Feel free to share your screenshot with us. Get a free quote now!
Do you offer embroidery digitizing on caps and shirts?
We provide embroidery digitizing files, meaning you can send us your design or image file, and we will convert it to a digitized design file format for your embroidery machine. However, we do not offer the actual embroidery service on caps or shirts.
Can I pay the invoice over a phone call?
No, we do not accept payments over the phone. Please do not share your credit card, bank, or other payment information over the phone. Our customer representatives will never ask for this information. You can securely pay your invoice through our online payment system.
Do you provide flat-rate pricing?
Yes, we offer flat-rate pricing. There are no more $/stitches pricing! We offer just simple, straightforward pricing.
Do I have to pay before digitizing?
You do not have to pay before we digitize your design. Once your order is ready, you will receive a preview of your digitized design before making the payment.
How soon will my digitizing order be completed?
It usually takes 4-12 hours to digitize your image, regardless of whether you give us one order or multiple orders. Our team works 24/7 to deliver high-quality results in a short time frame.
Can I make changes to my order after it has been placed?
Yes, you can make changes to your order after it has been placed, but please contact us as soon as possible. If the digitizing process has already begun, some changes may incur additional charges.
What happens if there is an error in the digitized design?
If there is an error in the digitized design that was not present in the original artwork provided, we will correct it at no additional cost. We strive for 100% customer satisfaction.
Do you offer any bulk order discounts?
Yes, we offer discounts for bulk orders. Contact us with the details of your bulk order, and we will provide a customized quote with a special discount.
What file formats do you support for artwork submission?
We accept a wide range of file formats for artwork submission, including .jpg, .png, .pdf, .ai, .eps, and .cdr. If you have a different format, please contact us to confirm compatibility.
How can I contact your customer support?
Our support team is available 24/7 to assist you with all your digitizing queries. You can send us an email or simply contact us through live chat to share your concerns.